Services

  • Salesforce CRM
  • Salesforce Sales Cloud
  • Salesforce CPQ
  • Pardot
  • Salesforce Partner Relationship Management
  • Salesforce Einstein
  • Salesforce Lightning Dialer
  • Salesforce Sales Analytics
  • Salesforce Engage
  • Salesforce Maps



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Salesforce Service Cloud

  • Salesforce Service Cloud
  • Salesforce Customer Self-Service
  • Salesforce Live Message
  • Salesforce Live Agent
  • Salesforce Snap-Ins
  • Salesforce Knowledge
  • Salesforce Service Analytics
  • Salesforce Social Customer Service
  • Salesforce Field Service Lightning



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Salesforce Community Cloud

  • Salesforce Customer Self-Service
  • Salesforce Partner Relationship Management
  • Salesforce Lightning External Apps



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Salesforce Commerce Cloud

  • Salesforce B2B Commerce
  • Salesforce Commerce Cloud Order Management



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Salesforce Nonprofit Success Pack

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Salesforce Health Cloud

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Salesforce Government Cloud

Salesforce Essentials

Salesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain. Because this small business software is built on the world’s #1 CRM, small businesses don’t have to worry about outgrowing their CRM — they can upgrade quickly and easily with Salesforce when they're ready.

With Essentials, you can sell faster with a customizable view of all your sales details. Essentials ensures that you spend less time in spreadsheets and more time selling by tracking your emails, calls and meetings to automatically keep customer records up-to-date without tedious data entry. You can also access and update your data anytime with the Salesforce mobile app.

Once you close a deal, Essentials also includes a ton of customer service for small business productivity tools to help you make every new customer a loyal one. You can automate repetitive tasks, route questions to the best team member, and help customers help themselves with a branded self-service portal.

Salesforce Sales Cloud

Salesforce CRM:
Salesforce helps businesses of all sizes accelerate sales, automate tasks and make smarter decisions so you can grow your business faster. Salesforce CRM offers: - Lead & Contact Management - Sales Opportunity Management - Workflow Rules & Automation - Customizable Reports & Dashboards - Mobile Application.

Salesforce CPQ:
Salesforce CPQ automates quoting, contracting, and the ordering processes. The solution improves sales productivity and helps you close more deals without ever leaving Salesforce. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ which is 5-10x easier to implement than legacy CPQ applications.

Salesforce CPQ (Configure, Price, Quote) is an easy-to-use, next-generation app that is part of the Sales Cloud solution offering. It's built using the standard objects in Salesforce like quotes and products which means that you have one, common data structure across the entire customer lifecycle. This shared data model eliminates complex integrates and makes it faster to launch new products and easier to iterate quickly.

Salesforce CPQ is part of the innovative quote-to-cash apps from Salesforce that enable companies to easily and accurately manage the entire deal close process—from generating quotes and configuring orders to collecting cash. Our products, Salesforce CPQ and Billing, enable our customers to go live and capture full ROI in weeks rather than months, and growing revenue faster than ever before.

Pardot::
Pardot empowers marketing and sales teams to work together to find and nurture leads, close more deals, and maximize return on investment.

Pardot's lead management features CRM integration, email marketing, lead nurturing, lead scoring, and ROI reporting to help marketing and sales teams work together to generate and qualify sales leads, shorten sales cycles, and track marketing ROI.

Track all prospect interactions on your site — from downloads to page views — then score prospects based on parameters you set. Put time back into your sales reps’ day with automated lead nurturing and real-time sales alerts, which allow reps to prioritize their time. Then, measure the true ROI of your marketing efforts with closed-loop reporting. Accelerate pipeline, drive revenue, and align marketing and sales with Pardot Marketing Automation.

Salesforce Partner Relationship Management::
Drive channel sales by personalizing every touchpoint with PRM. Good partner relationships are key to channel sales. Eliminate friction by delivering the sales content, tools, and experience your partners will love.
Salesforce PRM software helps you:
■ Save time onboarding partners
■ Drive demand through your channel
■ Guide partners from lead to cash
■ Provide real-time support and visibility


Salesforce Einstein::
Turn customer data into closed deals with AI. Sales Cloud Einstein automates data entry and predictive analysis so you can make every selling moment count.
Prioritize the best next steps: Leverage your own sales history to win more deals. Einstein Lead and Opportunity Scoring analyzes your data, predicts which leads and opportunities are most likely to convert, and displays intuitive factors behind the scores.
Win more opportunities: Identify key business developments to increase win rates. Einstein Opportunity and Account Insights analyze your opportunity engagement activity and external news to ensure reps never miss a critical business development.
Spend more time selling: Eliminate time wasted on manual data entry. Einstein Activity Capture syncs email and calendar to Salesforce automatically and provides a prebuilt activity dashboard. Einstein Automated Contacts automates the creation of new contact records and roles.
Increase forecast accuracy: Take the guesswork out of forecasting using your company’s sales history. Einstein Forecasting uses automated machine learning to predict your forecast and share intuitive insights behind the prediction.

Salesforce Lightning Dialer::
Gain back hours of productivity by communicating more efficiently with prospects and customers. It begins by logging details right from within Salesforce.
Call prospects with a click: Reach out to customers and prospects immediately just by clicking on their phone number within Salesforce.
Reduce data entry & Increase productivity: No more sticky notes or napkin scribbles. Streamline the sales process with automatic call logging, voicemail drop, and call lists you can power through to connect to your leads and contacts faster.
Multitask to move deals along faster: Find answers, view call history, take notes, and finalize details while your prospects are on the line, all without switching apps or devices.
Turn inbound calls into personalized sales: Build more trust with customers when incoming calls reach a personal, dedicated number and voicemail.

Salesforce Sales Analytics::
Make the right decision every time using analytics that go beyond business intelligence software. Spot opportunities, predict outcomes, get recommendations, and more with Einstein Analytics.
■ Discover the story your data has to tell. Automatically find simple answers to complex business questions in your data. Learn what happened, why it happened, what will happen, and what to do about it with transparent, understandable AI models.
■ Identify how to achieve all of your business goals. Get the exact information you need by tailoring analytics to your business. Improve any business outcome with precise recommendations and specific guidance.
■ Visualize your entire business on a single screen. Avoid needing multiple systems and logins. Create complete visualizations, predictions, insights, and more by bringing all your data — even from external systems — onto a single platform.
■ Always know the specific steps to take next. Take instant action from the point of insight, like collaborating in Chatter, updating records, and sharing dashboards.
■ Easily create AI models, dashboards, and more. Don't spend hours coding or waiting in the IT queue. Create advanced experiences quickly by using easily customizable templates, third-party apps, or custom-built dashboards.

Salesforce Engage::
Launch and oversee your own sales campaigns with Salesforce Engage.
■ Send personalized, targeted messages in just one click. Engage Campaigns gives your reps access to a library of marketing-approved email templates and nurturing tracks that they can use to connect with their prospects. Use the Salesforce app on your desktop or mobile device to send messages that are always on target.
■ Uncover trends quicker. Close deals faster. Interactive, graphical dashboards allow reps to easily monitor and control the success of their own campaigns. Access engagement metrics like opens and click-through rates so you can understand what impacts your pipeline.
■ Understand interactions. Know when to act.
■ CRM automation makes it easy to view a detailed history of your prospects’ engagement within Salesforce. Activity tracking lets you understand your customers’ unique interests. And with real-time alerts, you will know exactly when to reach out.

Salesforce Maps::
Salesforce Maps offers:
Map-based Visualization: Better understand hard-to-find data on a map-based interface and make location-driven decisions that drive productivity. Uncover new opportunities to produce revenue by seeing which accounts are nearby anchor accounts while planning a sales route.
Optimized Routing: Build and launch routes that cut down on windshield time, cross-town driving, and lower mileage or gas costs. Ensure timely arrival to high-value prospects and customers to build robust pipelines using accurate prospect data and territory visualization.
Prioritized Scheduling: Optimize a 7-day schedule with visits prioritized based on Einstein Score, Pardot Score, or potential revenue to spend the most time with the most valuable customers and prospects. Easily view the schedule via exchange-based calendars on mobile or desktop.
Lead Generation: Access necessary data to turbocharge your prospecting efforts and marketing campaigns, fill schedule gaps with nearby opportunities, and more.
Mobile Compatibility: Automate admin processes, like check-in and check-out, via mobile device while on the road. Utilize voice command turn-by-turn directions and turn on real-time traffic alerts to safely maintain productivity.
Connector for ArcGIS: View and interact with Esri maps and data alongside existing customer and business data in one, unified platform. Expose new opportunities to drive revenue and increase efficiency to improve strategic planning through powerful, visual analyses. Improve decision making by aligning the GIS system and the CRM. Make it easy for GIS professionals to share insights seamlessly with their counterparts.